Privacy and Confidentiality Policy

Client Confidentiality is of utmost importance. All interactions with clinicians including scheduling or attendance at appointments, content of your sessions, progress in counseling, and your records are confidential. Confidentiality may be broken in case the client appears to be of harm to self or others, suspected abuse/neglect of minors, or when the law requires client records to be released in court proceedings. In this case, your emergency contact may be informed. During physical sessions, clinicians ensure to provide a safe and private environment. Please note that some aspects of online counseling involve a few inherent shortcomings such as varying time zones, strength of internet connection- which may impact the delivery of services. Online counseling may be over Skype, Zoom, WhatsApp, or via telephone. There is a risk of being overheard by anyone near you if you are not in a private space while taking part in online therapy. You will be responsible for arranging the necessary environment that is free from distractions or intrusion for the online session. Your therapist will do the same from their end.

Refund and Cancellation Policy

Refund Policy:

  •  In case of advance payment made, if the client chooses to not continue to take futher sessions, the amount will be refunded in full if informed within due time. Cash refund and bKash refunds are done promptly. However, in case of online payment refund, it can take up to 5 to 7 working days.
  • Following a session if the client is dissatisfied with the service provided, they can lodge a formal complain with us for refund of the session charge. Following a thorough investigation and at the clinician’s discretion, a decision will be reached. You can lodge your formal complaint by sending us an email at

Cancellation Policy: 

  • If you are unable to attend an appointment, then please let us know at least 24 hours before the appointment to avoid additional charges and to ensure that we can use our time to see other clients in need of our service. 
  • If you do not inform us in advance you may be charged the full session cost. 3. If you let us know with less than 24 hour notice, then you may be charged 50% of the session cost.