Please read the following information regarding the administration of the care that you will receive from our service.
- If you need to contact PHWC for any reason, i.e bookings or messages for therapists then please contact reception on 09609013000.
- At your first visit we try to arrange for you to see 2 professionals, preferably a doctor and a counselor to ensure that you receive a comprehensive assessment.
- However on some occasions this may not be possible.
- Initial assessments are booked for 2 hours, but we usually try and finish within 90 minutes.
- Your clinician will first contact you regarding your initial session.
- These are usually with one therapist or doctor
- Sessions are booked for 1 hour, but the session time is 50 minutes.
- Follow up sessions are also made by your counselors, but if you have the need to see your counselor sooner you can book a session in by contacting them directly.
- As a courtesy, we try to send a reminder text message the day prior to an appointment.
- However at times we are unable to do this.
- Please be aware that NOT receiving a message does not mean that you do not have an appointment. If not certain, then please give us a call to clarify.